PQRSD
This channel is for requests, complaints, claims, suggestions and reports. Fill in the form and we will respond.
Customer service
File a PQRSD
What can you file?
Request
A request for information, documents or a procedure related to our products or services.
Complaint
Dissatisfaction with the service received or with an unmet commitment.
Claim
A request for a solution, correction or compensation regarding a product or service.
Suggestion
A proposal to improve our processes, products or customer service.
Report
A report of an irregularity, misconduct or possible regulatory breach.